I tried creating a new Instagram account. But when I finally click on “complete signup”, it just gives me a “ok” message. The new account isn’t being created. What can I do to fix this?

Can’t Create New Instagram Account? 7 Troubleshooting Tips to Resolve Sign Up Issues

Ever tried creating a new Instagram account, only to be met with a frustrating “ok” message and no account activation? You’re not alone. This issue can be a major setback, especially when you’re eager to start sharing your photos and connecting with friends. Having a functional Instagram account is key for staying in touch and growing your online presence. Don’t worry—we’re here to help you figure out why this happens and how to fix it. Let’s dive into some practical solutions to get your new account up and running smoothly.

Check Internet Connection

Ensuring a stable internet connection is essential for a seamless account creation process on Instagram. A strong connection guarantees that your data is transmitted accurately and efficiently, reducing the chances of encountering errors during signup. To troubleshoot and enhance your internet connectivity, consider the following tips:

Wi-Fi Connectivity

When creating a new Instagram account, verifying your Wi-Fi connection is vital. Begin by checking your device’s network settings to ensure it is properly configured. If issues persist, try restarting your Wi-Fi router to refresh the connection. Sometimes, moving closer to the router can improve signal strength and stability, optimizing your online experience.

Mobile Data

If you are experiencing difficulties with your Wi-Fi connection, switching to mobile data temporarily can be a viable solution. Try enabling airplane mode on your device for a few seconds to reset the network connection. If the problem persists, consider resetting your network settings to default. Alternatively, contact your mobile service provider for further assistance in resolving any underlying data connectivity issues.

By implementing these troubleshooting techniques for both Wi-Fi and mobile data, you can address internet connection issues that may be hindering your Instagram account creation process. Remember, a reliable network connection is the cornerstone of a successful online experience.

Clear Cache and Cookies

In the digital realm of Instagram and other online platforms, accumulated cache and cookies can sometimes lead to unexpected glitches in the signup process. When faced with an unresponsive “ok” message upon attempting to create a new account, clearing your cache and cookies can often work wonders. Let’s delve into the steps to take on different devices and browsers to ensure a smoother account creation experience.

Clearing Cache and Cookies on Desktop (Chrome Browser)

  1. Open your Chrome browser and click on the three dots in the top right corner.
  2. Select “More tools” and then “Clear browsing data.”
  3. Choose the time range to clear, selecting “All time” to remove all cache and cookies.
  4. Check the boxes for “Cookies and other site data” and “Cached images and files.”
  5. Click on “Clear data” to complete the process.

Clearing Cache and Cookies on Mobile (Safari Browser)

  1. Launch the Settings app on your iPhone or iPad.
  2. Scroll down and tap on Safari.
  3. Scroll down again and tap on “Clear History and Website Data.”
  4. Confirm your choice by selecting “Clear History and Data.”

Clearing Cache and Cookies on Mobile (Chrome Browser)

  1. Open the Chrome app on your mobile device.
  2. Tap on the three dots in the bottom right corner and select “Settings.”
  3. Go to “Privacy” and then “Clear browsing data.”
  4. Choose the data types to clear, including “Cookies, Site Data” and “Cached Images and Files.”
  5. Tap on “Clear Browsing Data” to finalize the process.

By following these simple steps to clear cache and cookies on various devices and browsers, you can significantly increase the chances of successfully creating your new Instagram account without encountering the frustrating “ok” message. Give it a try and embark on your Instagram journey seamlessly!

Update Instagram App

In our fast-paced digital world, staying up to date with the latest app versions is crucial for a seamless user experience. Instagram, being a popular social media platform, regularly releases updates to enhance its performance and fix bugs. Your signup issue could be resolved by updating the Instagram app to its newest version.

How to Check for Updates

  1. Open the App Store (iOS) or Google Play Store (Android) on your device.
  2. Go to the “Updates” section to see if there’s a pending update for Instagram.
  3. If an update is available, tap on the “Update” button next to the Instagram app.

Why Updating Is Important

  • Bug Fixes: Updates often include bug fixes that address common issues users encounter.
  • Enhanced Features: New versions may introduce exciting features and improvements to the app’s functionality.
  • Security Patches: Updates ensure that security vulnerabilities are patched to protect your account and data.

Benefits of Using the Latest Version

  1. Optimal Performance: The latest version is optimized for speed and efficiency, providing a better overall experience.
  2. Compatibility: Ensures that the app functions smoothly on your device without any glitches.
  3. Access to New Features: Stay current with the latest features and tools Instagram has to offer.

By keeping your Instagram app updated, you can enjoy a hassle-free social media experience and potentially resolve the issue you encountered during the signup process. So, why wait? Update your app today and unlock the full potential of your Instagram account.

Try Different Device or Browser

When encountering issues during Instagram account creation, trying a different device or browser can often be a simple yet effective solution. By experimenting with creating the new account on an alternative device or using a different web browser, you can quickly determine if the problem lies with the device being used or if it’s a browser-related issue.

Device Compatibility

It’s crucial to consider device compatibility when signing up for a new Instagram account. Ensure that the device you are using is supported by Instagram and meets all the necessary requirements. Some older devices or incompatible models may not provide the optimal environment for creating an account. Switching to a supported device can help resolve any compatibility issues that may be hindering the signup process.

Browser Settings

Browser settings play a significant role in the smooth functioning of web applications like Instagram. Adjusting certain settings can help in resolving signup problems. Make sure to enable cookies on your browser, as Instagram requires them to function correctly. Clearing the cache regularly can also prevent any glitches or errors during the signup process. Additionally, disabling extensions or add-ons that could be interfering with the account creation procedure can streamline the signup experience.

Experimenting with different devices or browsers not only helps in identifying the root cause of the signup issue but also provides an efficient way to troubleshoot and resolve account creation problems. By ensuring device compatibility and optimizing browser settings, you can enhance your Instagram signup experience and create a new account seamlessly.

Contact Instagram Support

If you find yourself stuck with an Instagram account creation issue even after clicking on “complete signup” and receiving a simple “ok” message, reaching out to Instagram Support can be a game-changer in resolving this frustrating situation. Instagram’s support team is there to assist you with personalized help in getting your new account set up smoothly. Here’s how you can contact Instagram Support and the details you should include in your request for assistance:

How to Contact Instagram Support

When faced with account creation troubles on Instagram, getting in touch with their support team is pivotal. To contact Instagram Support, follow these steps:

  1. In-App Support: One way to reach Instagram Support is through the app itself. On the Instagram app:
    • Go to your profile.
    • Tap on the three lines in the top right corner.
    • Select “Settings.”
    • Scroll down and tap on “Help.”
    • Choose “Report a Problem” or “Something Isn’t Working.”
    • Explain the issue you are facing with creating your account in detail.
  2. Online Help Center: Another option is to visit Instagram’s online Help Center. Here, you can find solutions to common problems or contact support for more assistance.
  3. Social Media Platforms: Instagram also has official social media accounts where you can reach out for help. Direct messaging them on platforms like Twitter might also get you the support you need.

What to Include in Your Support Request

When contacting Instagram Support for help with your account creation problem, it is essential to provide them with all the necessary information. To ensure a swift and effective resolution, make sure to include the following details in your support request:

  • Your email address associated with the account.
  • A detailed description of the issue you encountered during the sign-up process.
  • Any error messages or notifications you received.
  • Screenshots or screen recordings showing the problem.
  • The type of device you are using (e.g., iPhone, Android).
  • Any recent changes or actions you took before facing the problem.

By providing Instagram Support with these details, you can assist them in understanding your issue better and increase the chances of a successful resolution. Don’t hesitate to contact them for help – they are there to support you through any account-related hurdles you may face.


Getting stuck at the “complete signup” stage on Instagram can be annoying. To fix this, first, clear your browser cache or app data. Check your internet connection and try using a different device or web browser. Make sure your email or phone number isn’t linked to another account, and verify that you’re following Instagram’s username and password guidelines.

If none of these steps work, don’t hesitate to reach out to Instagram support. They can help resolve issues that you can’t fix on your own.

Technical hiccups like this can be frustrating, but with patience and the right steps, you’ll be sharing photos and stories on Instagram in no time.

Leave a Comment