My Instagram account just shows me a black screen (can see no photos or stories) and “can’t refresh feed.” What should I do? I’ve tried everything.

Can’t Refresh My Instagram Feed: Quick Fixes to Try

Seeing your Instagram stuck on a black screen with no photos or stories can be daunting. When your feed won’t refresh despite your best efforts, it feels frustrating and hopeless. Don’t worry; you’re not alone. Many users face this issue, and there are practical steps to fix it. In this post, we’ll explore why this happens and provide clear, actionable solutions to get your Instagram back to normal. Let’s dive in so you can get back to sharing and scrolling without a hitch.

Check Internet Connection

In order to resolve issues with your Instagram feed showing a black screen or not refreshing properly, the first step is to ensure that your internet connection is stable and functioning correctly. Without a reliable internet connection, Instagram may struggle to load content efficiently. Let’s delve into why this is crucial and how you can troubleshoot connectivity problems.

Wi-Fi or Data Connection

Having a stable internet connection, whether through Wi-Fi or mobile data, is pivotal for Instagram to display images, stories, and refresh feeds seamlessly. A fast-paced internet connection ensures that your Instagram experience remains uninterrupted and enjoyable. Think of it as the foundation of your online journey – without it, navigating the digital world can be challenging.

Switching Between Wi-Fi and Data

One game-changer troubleshooting tip is to leverage both Wi-Fi and mobile data to identify where the issue lies. If you’re encountering problems with your home Wi-Fi network, switch to mobile data to see if Instagram loads successfully. Conversely, if mobile data is causing the issue, connecting to a stable Wi-Fi network might offer a seamless experience.

By being proactive and testing both connections, you can unravel whether the problem stems from your internet source or the Instagram app itself. This quest to identify the root cause can be a helpful step towards resolving the “can’t refresh feed” error and black screen display on your Instagram account.

Clear Instagram Cache

Is your Instagram feed showing you a black screen or constantly displaying the “can’t refresh feed” message? These issues can often be resolved by clearing the Instagram cache on your device. Below are simple steps to clear the cache on Android and iOS devices.


To clear the Instagram cache on an Android device, follow these straightforward steps:

  1. Open your phone’s “Settings” and scroll down to find “Apps” or “Application Manager.”
  2. Locate and tap on “Instagram” from the list of installed apps.
  3. Once in the Instagram app settings, select the “Storage” option.
  4. You will see the “Clear Cache” button; tap on it to clear the app’s cache.
  5. Restart the Instagram app and check if the issue is resolved.


If you are using an iOS device, the process of clearing the Instagram cache is a bit different:

  1. Open your device’s “Settings” and scroll down to find “General.”
  2. Tap on “iPhone Storage” and wait for the list of apps to load.
  3. Look for “Instagram” in the list and tap on it.
  4. Select the “Offload App” option to remove the app but keep its documents and data intact.
  5. Reinstall the Instagram app from the App Store and log back in to check if the problem persists.

By following these steps to clear the Instagram cache on your Android or iOS device, you may find that the issues you were experiencing with your Instagram feed have been resolved.

Update Instagram App

To keep your Instagram app running smoothly and to resolve issues like seeing a black screen or encountering a “can’t refresh feed” error, updating the app is crucial. Here’s how you can update your Instagram app on both iOS and Android devices.

App Store (iOS)

If you’re using an iOS device, updating the Instagram app is a straightforward process through the App Store. Here’s what you need to do:

  1. Open the App Store on your iPhone or iPad.
  2. Tap on your profile icon in the top right corner.
  3. Scroll down to see pending updates and locate Instagram.
  4. If you see an Update button next to Instagram, tap on it to download and install the latest version.
  5. Once the update is complete, launch Instagram to enjoy the latest features and bug fixes.

Google Play Store (Android)

For Android users, updating the Instagram app can be done through the Google Play Store. Follow these steps to ensure you have the latest version installed:

  1. Open the Google Play Store app on your Android device.
  2. Tap on the three horizontal lines in the top-left corner to open the menu.
  3. Select “My apps & games” from the menu.
  4. Look for Instagram in the list of installed apps.
  5. If there’s an Update button next to Instagram, tap on it to initiate the update process.
  6. Once the update is finished, launch Instagram to see if the issues you were facing have been resolved.

By keeping your Instagram app updated, you can ensure optimal performance and avoid common glitches that may disrupt your experience on the platform. Regularly checking for updates and installing them promptly can help you enjoy all the features Instagram has to offer without any hiccups.

Log Out and Log Back In

After encountering the frustrating issue of a black screen on Instagram, accompanied by the message “can’t refresh feed,” one effective troubleshooting step to consider is logging out and then logging back into your account.

Ensuring Saved Data

Before proceeding to log out of your Instagram account, it is advisable to ensure that any important data, such as unsaved drafts or bookmarks, are securely saved. This precautionary measure helps prevent the risk of data loss and ensures a smooth transition when logging back in. By safeguarding your content beforehand, you can mitigate any potential disruptions to your Instagram experience.

By logging out of your account and subsequently logging back in, you initiate a fresh connection to Instagram’s servers, which can often resolve technical glitches and restore functionality to your feed. This simple yet effective action serves as a basic troubleshooting step to address common issues such as the black screen error and the inability to refresh your feed. Remember to follow the prompts provided during the log-in process to regain access to your account seamlessly.

Incorporating the practice of logging out and logging back into your Instagram account can serve as a practical solution to rectify intermittent technical issues and restore normalcy to your browsing experience.

Reinstall Instagram

After encountering issues such as a black screen or being unable to refresh your Instagram feed, one effective solution to try is to reinstall the Instagram app on your mobile device. Below, we will walk you through the simple process of uninstalling and reinstalling the Instagram app on both Android and iOS devices.

Uninstalling the App

To uninstall Instagram on an Android device, follow these steps:

  1. Locate the Instagram app icon on your home screen or in the app drawer.
  2. Press and hold the Instagram icon until a menu appears.
  3. Tap on the option that says “Uninstall” or drag the app icon to the “Uninstall” option at the top of the screen.
  4. Confirm the uninstallation by selecting “OK” on the prompt that appears.

For iOS devices, you can uninstall Instagram by:

  1. Pressing and holding the Instagram app icon on your home screen.
  2. Tap on the “Delete App” option when the app icons start jiggling.
  3. Confirm the deletion by tapping “Delete” or “Remove from Home Screen.”

Reinstalling the App

After uninstalling Instagram, you can proceed with reinstalling the app by following these steps:

  1. Open the Google Play Store (Android) or App Store (iOS) on your device.
  2. In the search bar, type “Instagram” and select the official Instagram app from the search results.
  3. Tap on the “Install” or “Get” button to download and reinstall the Instagram app.
  4. Once the installation is complete, open the Instagram app and log in to your account with your credentials.

By uninstalling and reinstalling the Instagram app, you can often resolve technical issues like a black screen or difficulties refreshing your feed. This process can help clear any temporary glitches and ensure a smoother experience using the Instagram platform.

Contact Instagram Support

Instagram Support can provide assistance when you encounter issues like a black screen, the inability to view photos or stories, or the “can’t refresh feed” error. Here’s how you can reach out to Instagram for help:

Using the Help Center

If you’re experiencing technical difficulties on Instagram, the Instagram Help Center is a valuable resource. To access the Help Center, log in to your Instagram account on a web browser or the app. Click on your profile picture, go to Settings, then Help. Here, you can find answers to common questions, troubleshoot problems, and explore support options.

Submitting a Report

If the issue persists after exploring the Help Center, you may need to submit a report directly to Instagram. To report a problem, navigate to your Instagram profile, tap the menu icon, go to Settings, then Help. From there, select Report a Problem and follow the prompts to describe the issue you’re facing. Instagram’s support team will review your report and provide assistance to resolve the issue.

In conclusion, contacting Instagram Support through the Help Center and submitting a report are effective ways to address technical issues with your Instagram account. Stay proactive in seeking help to ensure a seamless experience on the platform.

Final Thoughts

After exhausting all possible DIY solutions to fix the frustrating issue of a black screen on your Instagram account with the dreaded message, “can’t refresh feed,” it might be time to consider seeking professional help. Sometimes, technical glitches can be more intricate than anticipated, and a professional’s expertise could be the key to resolving the problem efficiently.

Seeking Professional Help

When traditional troubleshooting methods fail to yield results, don’t hesitate to reach out to professionals well-versed in social media platforms like Instagram. These experts have the knowledge and tools to diagnose and rectify complex issues that may be beyond the scope of general users. Remember, seeking assistance is not a sign of defeat but rather a proactive step towards enjoying a seamless Instagram experience once again.

Stay Informed

Keeping yourself updated on Instagram’s official communication channels can be incredibly beneficial. Instagram often releases statements regarding known issues, updates, and fixes for common problems users encounter. By following these official channels, you can stay informed about ongoing developments, upcoming patches, and proactive measures to enhance your Instagram usage. Your proactive approach can make a significant difference in staying ahead of technical difficulties and enjoying a more reliable platform.

In the ever-evolving digital realm, staying informed and seeking help when necessary are essential strategies for navigating through technical challenges effectively. Remember, you’re not alone in facing Instagram glitches, and with the right approach, you can overcome them and continue enjoying your social media journey.


If your Instagram account still shows a black screen and can’t refresh the feed despite your best efforts, it’s time for drastic measures. Consider reinstalling the app or even resetting your device settings.

Sometimes, it’s easier to reach out for help. Contact Instagram support for an expert solution. Being proactive will save you time and frustration.

Remember, you’re not alone in this. Many users face similar issues, and there are always solutions. Keep your account secure and stay updated with the latest app versions.

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